HOW TO ?

For help on how to order a prescription, book a telephone or face-to-face appointment, or contact the practice managers with a suggestion or complaint, please click on the appropriate link.

REQUEST A HOME VISIT - the doctor may telephone you to assess whether a visit is required, and may either give advice, arrange a surgery appointment, or home visit, as appropriate. Please note that a doctor or nurse practitioner can see many more patients in the surgery, with all the necessary facilities for examination, in the same time it takes to do a visit. As such, we offer home visits only for patients who the doctor or nurse practitioner feels are too ill to attend the surgery, or are registered as housebound. We will not visit on the grounds of convenience, and we would expect patients to make arrangements for transport to and from the surgery. If you feel you need a visit, please ring before 10.30a.m.

OBTAIN TEST RESULTS - blood test results will usually (but not always) be available five working days from the day of the test, x-rays may generally take two to three weeks, cervical smears six to eight weeks. You will only be notified if there is any abnormality which needs further action.

OBTAIN A SICK NOTE - a medical sick note is not required for the first five days of sickness, which is covered by filling in a self-certification form, available from your employer, or the reception desk in the surgery. If you are likely to be off beyond this duration, you will need to see a doctor to ask for a medical sick note. If you require a repeat sicknote, please ask the reception staff as you may not  require an appointment for this.

REGISTER WITH THE PRACTICE - please ask at reception for our current criteria for accepting new  patients onto the practice list. We will ask you to complete a registration form and attend for a new patient medical before we can accept you onto the list. Alternatively, you can do this online.

CHANGE PERSONAL DETAILS - if you change either your name, address or telephone contact information, please contact the practice either in person, by telephone or by email so we can make the necessary alterations.

ARRANGE A MEDICAL - if you wish to have a general health assessment, please ask the receptionist.  The doctors also provide private medicals for HGV, taxi drivers, or other individuals.

HAVE A FORM FILLED - if you need a form filling, such as holiday cancellation, or insurance claim form, you can leave these at reception. There will usually be a charge for all private forms or other similar requests. Please allow five days for completion.