Our surgery is accessible to patients using a wheelchair.

We also have three parking spaces outside the practice which are reserved for patients displaying a disabled sticker.

The centre can be used by wheelchair users. There is a lift inside for access to the first level.

There is specially designed toilet facilities with emergency pull cords.

For patients with hearing problems, we have a loop system installed.

Interpretation and translation services are available for patients who do not speak English.

Please let us know in advance if someone needs this service and we will arrange an interpreter. This could take up to two weeks.


How do you communicate?

The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organisations that provide NHS or adult social care.

The AIS aims to ensure that people who have a disability, impairment or sensor loss receive information that they can access and understand, for example in large print, braille, professional communication support if they need it such as British Sign Language interpreter.

We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

Do you need information in a different format? We want to know if you need information in braille, large print or easy read.

Do you need communication support? We want to know if you need a British Sign Language interpreter or advocate.

We want to know if we can support you to lipread or use a hearing aid or communication tool.

If so, please tell the receptionist when you arrive for your next appointment or use the contact form below.

This information will be recorded on your medical record in a standardised way and highlighted to ensure we have information on your communication needs.

This information could be shared with other NHS and adult social care providers if they need

Information leaflet on Accessible Information Standard